Terms of Service

Silver Companions™ provides non-medical virtual companionship services designed to promote meaningful conversation, genuine connection, social engagement, and enjoyable human interaction.

Our services may include one-on-one virtual companionship visits, guided conversations, recreational conversation activities, storytelling, reminiscing, discussions of shared interests, and other non-medical companionship experiences.

Silver Companions™ services are intended to complement—not replace—the relationships clients have with family members, friends, caregivers, healthcare professionals, and their existing communities.

Silver Companions™ services are intended for adults age 18 or older.

A family member or other individual may inquire about, purchase, or arrange services for another adult. However, the individual receiving the companionship service remains the client and must be willing to participate.

Silver Companions™ does not provide involuntary companionship, supervision, or monitoring.

We reserve the right to determine whether our services are appropriate for a prospective client based on the nature of the services requested and our ability to provide them safely and appropriately.

A Silver Visit™ is a scheduled, private virtual companionship visit designed around conversation, connection, shared interests, storytelling, reminiscing, recreational activities, and other forms of social interaction.

Silver Visits™ are not intended to follow a rigid script. Conversations may vary depending on the client's interests, personality, preferences, and the natural direction of the visit.

Silver Companions™ does not guarantee any particular emotional, social, psychological, health, or other outcome from participation in our services.

Silver Companions™ may offer a complimentary 20-minute introductory visit known as "Meet Your Companion."

The purpose of this visit is to allow a prospective client and/or family member to learn about Silver Companions™, ask questions, experience our approach, and determine whether the service feels like a good fit.

A complimentary introductory visit does not create an obligation to purchase additional services.

Silver Companions™ may limit complimentary introductory visits to one per prospective client or household unless otherwise approved.

Silver Companions™ is a non-medical companionship service.

Silver Companions™ does NOT provide:

• Medical care
• Nursing services
• Mental-health treatment
• Psychotherapy or counseling
• Medical advice
• Diagnosis or treatment
• Medication management
• Personal care
• Physical assistance
• Physical supervision
• Emergency monitoring
• Transportation
• Financial management
• Legal advice
• Financial advice
• Crisis intervention

Silver Companions™ services are not a substitute for healthcare, mental-health treatment, home healthcare, personal care, emergency services, or professional supervision.

Clients should seek appropriately qualified professionals for medical, mental-health, legal, financial, caregiving, or other professional needs.

Silver Companions™ is NOT an emergency response or monitoring service.

Silver Companions™ does not continuously monitor clients between visits and cannot guarantee that a companion will recognize or respond to every medical, safety, or other emergency that may arise during a virtual visit.

If a client or another person is experiencing an emergency, immediately contact 911 or the appropriate emergency service in the client's location.

If a Silver Companion reasonably believes that a client or another person may be facing an immediate and serious threat to health or safety during a visit, Silver Companions™ may take reasonable action based on the circumstances. This may include contacting an emergency contact or appropriate emergency services.

Nothing in these Terms creates a duty for Silver Companions™ to provide emergency monitoring, medical assessment, crisis intervention, or physical supervision.

A family member, friend, or other individual may purchase Silver Companions™ services for another adult.

Purchasing services for another adult does not give the purchaser ownership or control over the client's conversations.

The individual participating in the Silver Visit™ is entitled to dignity and reasonable conversational privacy regardless of who pays for the service.

Silver Companions™ will not routinely provide purchasers with detailed accounts or transcripts of private conversations.

Silver Companions™ may offer an optional Family Connection Update when appropriate and with the client's permission.

These updates are intended to provide brief, general information about a visit, such as whether the client participated and general topics that were enjoyed.

Family Connection Updates are not clinical assessments, health reports, behavioral evaluations, wellness checks, or medical reports.

Silver Companions™ does not guarantee that a Family Connection Update will identify changes in a client's physical health, mental health, cognitive status, living conditions, or personal circumstances.

Private or sensitive details shared during companionship conversations are not routinely disclosed to family members.

Information may be disclosed when reasonably necessary to comply with applicable law or address circumstances involving an apparent immediate threat to someone's safety.

Silver Companions™ values the privacy, independence, and dignity of its clients.

Information collected through our website and services is handled according to our Privacy Policy.

Clients should understand that virtual communication involves third-party technology and internet transmission. No electronic communication system can be guaranteed to be completely private or secure.

Please review the Silver Companions™ Privacy Policy for additional information regarding how personal information may be collected, used, disclosed, and protected.

Silver Companions™ services are provided virtually using video conferencing or other communication technology.

Clients are generally responsible for having:

• A compatible computer, tablet, smartphone, or other supported device
• A functioning internet connection
• Appropriate audio capabilities
• Appropriate video capabilities when video is used
• Access to the designated virtual meeting platform

Silver Companions™ may provide reasonable assistance with basic instructions for joining a virtual visit but does not provide comprehensive technical support.

Silver Companions™ is not responsible for internet outages, device failures, software failures, third-party platform outages, or other technical circumstances outside our reasonable control.

If significant technical problems prevent a scheduled visit from taking place, Silver Companions™ may, at its discretion and depending on the circumstances, reschedule the affected visit.

Silver Visits™ may not be audio recorded, video recorded, photographed, livestreamed, transcribed, or otherwise captured by a client, family member, companion, or other participant without the prior knowledge and consent of all participants and compliance with applicable law.

Silver Companions™ does not routinely record private companionship visits.

If Silver Companions™ ever wishes to record a visit for a specific authorized purpose, appropriate permission will be requested before recording begins.

Visits are scheduled based on availability.

Silver Companions™ does not guarantee that a particular companion, date, or time will always be available.

We will make reasonable efforts to provide continuity and allow clients to meet with the same Silver Companion whenever possible.

However, companion availability may change because of illness, vacation, scheduling conflicts, employment changes, emergencies, or other circumstances.

When necessary, Silver Companions™ may offer an alternate companion or an opportunity to reschedule.

We understand that plans change.

Clients should provide at least 24 hours' notice when canceling or rescheduling a paid Silver Visit™.

Visits canceled or rescheduled at least 24 hours before the scheduled start time may generally be rescheduled without penalty.

Visits canceled with less than 24 hours' notice may be considered used and may not be eligible for a refund or replacement visit.

If Silver Companions™ must cancel a scheduled visit, the client will be offered an opportunity to reschedule or receive an appropriate credit.

Silver Companions™ may make reasonable exceptions to this policy for emergencies or extraordinary circumstances at its discretion.

Clients are encouraged to join virtual visits at the scheduled time.

If a client joins late, the visit may still end at its originally scheduled ending time to avoid disrupting other appointments.

If a client does not join a scheduled visit, Silver Companions™ may attempt to contact the client using the contact information available.

A missed visit does not mean that Silver Companions™ is responsible for conducting a wellness check or determining the client's location or safety.

Missed visits without appropriate advance notice may be considered used.

Current pricing is displayed on the Silver Companions™ website or communicated at the time of purchase.

Pricing may vary based on the service, package, program, duration, or other applicable factors.

Silver Companions™ reserves the right to change pricing for future purchases.

Price changes will not retroactively change the amount already paid for completed purchases unless otherwise agreed.

Silver Companions™ may offer individual visits, multi-visit packages, memberships, subscriptions, or recurring service plans.

The specific number, frequency, duration, price, renewal terms, and expiration terms applicable to a purchase will be disclosed at or before checkout.

If a plan automatically renews, the renewal terms and cancellation method will be disclosed before enrollment.

Clients are responsible for reviewing the terms applicable to their selected plan before completing a purchase.

Payment may be required before a Silver Visit™ or service package is confirmed.

Payments may be processed through third-party payment processors such as Stripe.

By providing payment information to a payment processor, you authorize the applicable charges associated with your purchase.

Silver Companions™ does not intend to directly store complete payment card information when payment is handled by a third-party processor.

Payment processing may also be subject to the payment provider's terms and privacy practices.

Except where otherwise required by law or expressly stated at the time of purchase, completed Silver Visits™ are non-refundable.

Unused prepaid visits or packages may be subject to the refund, cancellation, expiration, or transfer terms disclosed at the time of purchase.

Silver Companions™ may issue refunds, credits, or replacement visits when appropriate based on the circumstances.

Any discretionary refund or credit provided in one situation does not require Silver Companions™ to provide the same accommodation in another situation.

Silver Companions™ is committed to providing a respectful and comfortable environment for clients and companions.

Clients, family members, purchasers, companions, and other participants are expected to interact respectfully.

The following conduct is not permitted:

• Threatening or abusive behavior
• Harassment
• Discriminatory or hateful conduct
• Sexual harassment or inappropriate sexual behavior
• Repeated unwanted sexual comments
• Deliberate exposure or nudity
• Threats of violence
• Illegal activity
• Attempts to exploit, manipulate, or intimidate a companion
• Recording a visit without required consent
• Repeated violations of reasonable boundaries

Silver Companions™ may end a visit immediately or discontinue services when conduct is unsafe, abusive, inappropriate, illegal, or inconsistent with the purpose of our services.

Depending on the circumstances, services terminated because of serious misconduct may not be eligible for a refund.

Silver Companions™ encourages warm, genuine, and friendly relationships while maintaining appropriate professional boundaries.

Silver Companions™ and clients should not use the companionship relationship to:

• Request or provide loans
• Borrow or lend money
• Request financial gifts
• Solicit investments
• Conduct private financial transactions
• Request access to bank accounts or financial accounts
• Request passwords or security credentials
• Ask a companion to become a beneficiary
• Request changes to wills, trusts, insurance policies, or estate plans
• Conduct business transactions unrelated to Silver Companions™ services

Clients should never provide passwords, Social Security numbers, banking credentials, credit card information, or similar sensitive financial information to a Silver Companion.

Clients and families should not provide significant cash gifts, loans, expensive gifts, financial benefits, or other items of substantial value directly to a Silver Companion.

Small customary tokens of appreciation may be permitted when reasonable and appropriate.

Silver Companions™ reserves the right to establish additional gift policies to protect both clients and companions.

The purpose of Silver Companions™ is to provide professional virtual companionship through the company's services.

Clients and companions should not attempt to move an established Silver Companions™ relationship outside the service for the purpose of avoiding company scheduling, payment, safety, privacy, or professional-boundary requirements.

Silver Companions™ may discontinue services when attempts to circumvent these boundaries create safety, ethical, or business concerns.

Clients remain responsible for their own personal decisions, activities, health, safety, finances, property, and living arrangements.

A Silver Companion is not a guardian, caregiver, healthcare provider, fiduciary, attorney, financial advisor, emergency contact, or substitute decision-maker.

Participation in Silver Companions™ services does not transfer responsibility for the client's personal care or safety to Silver Companions™.

The Silver Companions™ name, branding, website content, original written materials, program names, graphics, logos, service descriptions, and other proprietary materials may be protected by trademark, copyright, or other intellectual property laws.

Unless otherwise permitted, users may not copy, reproduce, distribute, modify, sell, publish, or commercially exploit Silver Companions™ materials without prior written permission.

The use of Silver Companions™ services does not grant ownership of Silver Companions™ intellectual property.

You agree not to misuse the Silver Companions™ website or attempt to interfere with its operation or security.

You may not use the website to:

• Engage in unlawful activity
• Attempt unauthorized access to systems or information
• Introduce malicious software
• Interfere with website functionality
• Impersonate another person
• Submit knowingly false or fraudulent information
• Use automated systems to improperly scrape or exploit website content

Silver Companions™ may restrict access to the website when reasonably necessary to protect our systems, users, or business.

Silver Companions™ may use or link to third-party services, including payment processors, video-conferencing platforms, scheduling systems, email providers, or other technology providers.

Silver Companions™ does not control every aspect of third-party services and is not responsible for third-party outages, policies, security practices, content, or performance beyond what applicable law requires.

Use of third-party services may be subject to separate terms and privacy policies.

Silver Companions™ makes reasonable efforts to provide reliable services but does not guarantee uninterrupted availability of the website, scheduling system, virtual meeting platform, companions, or other services.

Services may occasionally be interrupted or modified because of maintenance, technical problems, staffing, emergencies, circumstances beyond our control, or changes to our business.

Silver Companions™ reserves the right, consistent with applicable law, to decline, suspend, or discontinue services when:

• The requested service falls outside our scope
• A client's needs require a level of care or supervision we do not provide
• Continued service would create unreasonable safety concerns
• There has been abusive, threatening, inappropriate, or unlawful conduct
• Required payments have not been made
• Professional boundaries are repeatedly violated
• Technology or other circumstances make virtual service impractical
• Continuing the relationship is otherwise inappropriate or impracticable

When reasonable, Silver Companions™ will communicate the discontinuation of services to the appropriate client or purchaser.

Silver Companions™ strives to provide thoughtful, high-quality companionship services.

However, to the fullest extent permitted by applicable law, our website and services are provided on an "as available" basis without guarantees regarding specific results.

Silver Companions™ does not guarantee that companionship services will improve health, eliminate loneliness, prevent medical or safety events, improve family relationships, or produce any particular emotional or social outcome.

Nothing in these Terms excludes warranties or protections that cannot legally be excluded.

To the fullest extent permitted by applicable law, Silver Companions™ will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from use of our website or services.

Silver Companions™ is not responsible for medical conditions, emergencies, accidents, personal decisions, financial decisions, actions of third parties, internet failures, or circumstances outside the reasonable scope of the companionship services we agreed to provide.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or expenses arising from your unlawful misuse of the Silver Companions™ website or services, your violation of these Terms, or your infringement of another person's rights.

This provision does not require a consumer to waive rights that cannot legally be waived.

Silver Companions™ may modify, add, discontinue, or change services, programs, features, pricing, scheduling practices, or website functionality from time to time.

Material changes affecting an existing paid service will be handled according to applicable law and any terms provided at the time of purchase.

Silver Companions™ may update these Terms periodically to reflect changes to our services, technology, business practices, or legal requirements.

Updated Terms will be posted on our website with a revised effective date.

Your continued use of our services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

These Terms of Service and any dispute arising out of or relating to the Silver Companions™ website, services, or these Terms will be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Any disputes will be handled in accordance with applicable federal and Ohio law and any additional dispute-resolution terms agreed upon between Silver Companions™ and the client or purchaser.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

These Terms, together with our Privacy Policy and any additional terms presented at the time of purchase, constitute the agreement governing use of Silver Companions™ services unless a separate written agreement applies.