Privacy Policy

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• City and state
• Contact preferences
• Scheduling and appointment information
• Information submitted through contact, inquiry, or scheduling forms
• Information provided when purchasing services
• Information provided by a family member or other person arranging services on behalf of an older adult
• Communications you send to Silver Companions™
• Feedback or testimonials you voluntarily provide
• Other information you choose to share with us in connection with our services

Please do not submit Social Security numbers, financial account information, medical records, diagnoses, or other sensitive information through our general website forms unless specifically requested through an appropriate process.

Family members or other individuals may contact Silver Companions™ to inquire about or purchase services for another adult.

If you provide personal information about another person, you represent that you are authorized to provide the information necessary for us to contact or provide requested services to that person.

Silver Companions™ respects the privacy and independence of the individual receiving companionship services. Purchasing or arranging services for another adult does not automatically give the purchaser access to the content of that individual's private conversations.

We may use personal information to:

• Respond to inquiries
• Schedule complimentary introductory visits
• Schedule and provide Silver Companions™ services
• Communicate with clients and authorized family contacts
• Process purchases and manage customer accounts
• Send appointment confirmations and service-related communications
• Provide customer support
• Improve our website and services
• Maintain appropriate business and transaction records
• Prevent misuse, fraud, or security incidents
• Comply with applicable legal obligations
• Send marketing communications when permitted and appropriate

Silver Companions™ does not sell your personal information for money.

Silver Companions™ is built around meaningful conversation and genuine human connection. We believe those conversations should be treated with dignity and respect.

Information shared during a Silver Visit™ is not routinely reported to family members simply because they purchased or arranged the service.

When appropriate and with the client's permission, Silver Companions™ may provide an authorized family member with a brief Family Connection Update. These updates are intended to provide general information about the visit rather than a detailed account of private conversations.

For example, an update might indicate that the client was engaged and enjoyed discussing gardening, music, travel, family traditions, or another general topic.

Silver Companions™ may disclose information when reasonably necessary to comply with applicable law, respond to legal process, or address circumstances involving an apparent immediate threat to someone's safety.

Silver Companions™ is not an emergency monitoring service.

Silver Companions™ provides services virtually and may use third-party video conferencing, scheduling, email, payment, or communication platforms to facilitate our services.

When you use a third-party service, information may also be processed according to that provider's own privacy practices and terms.

We encourage users to review the privacy policies of third-party services they use.

Payments for Silver Companions™ services may be processed through third-party payment processors such as Stripe.

Silver Companions™ does not intend to directly collect or store complete credit or debit card numbers when payments are processed through our third-party payment provider.

Payment processors may collect and process information necessary to complete transactions according to their own privacy policies and security practices.

When you visit our website, certain information may be collected automatically depending on the technologies used on the site.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate location derived from technical information
• Date and time of website activity
• Cookie or similar technology information

We may use this information to operate, secure, analyze, and improve our website.

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and support other legitimate business purposes.

Third-party services integrated into our website may also use cookies or similar technologies.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.

Silver Companions™ may share personal information with service providers that assist us in operating our business, including providers of:

• Website hosting
• Payment processing
• Appointment scheduling
• Video conferencing
• Email and communications
• Customer relationship management
• Analytics
• Information technology and security
• Professional or administrative services

We may also disclose information when required by applicable law, legal process, or governmental request; when reasonably necessary to protect our rights or the rights and safety of others; or in connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of business assets.

Silver Companions™ does not disclose private client conversations to third parties for advertising purposes.

Silver Companions™ takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, internet transmission, video-conferencing platform, or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee the absolute security of information transmitted electronically.

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and comply with applicable legal, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

Depending upon where you live and applicable law, you may have certain rights concerning your personal information. These may include the ability to request access to, correction of, or deletion of certain personal information or to exercise other privacy choices.

You may also ask us to update inaccurate contact information or unsubscribe from non-essential marketing communications.

Certain information may need to be retained when required for legitimate business, contractual, legal, accounting, fraud-prevention, or security purposes.

To submit a privacy request, contact us using the information provided at the end of this Privacy Policy.

Silver Companions™ may send communications related to appointments, purchases, inquiries, service updates, or your relationship with us.

If we send promotional emails, recipients may opt out of future promotional communications using the unsubscribe method provided in the communication.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related messages.

Silver Companions™ is intended for adults and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under the age of 13 through our website. If we learn that such information has been collected unintentionally, we will take reasonable steps to address it.

Silver Companions™ provides non-medical virtual companionship services.

Our services are not medical care, mental-health treatment, counseling, emergency monitoring, personal care, physical supervision, or a substitute for professional healthcare services.

Users should not use ordinary website forms or companionship visits to transmit medical records or request medical treatment.

Our website may contain links to websites or services operated by third parties.

Silver Companions™ is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Silver Companions™ may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.