Question 1

What exactly happens during a Silver Visit?

Accepted Answer

A Silver Visit is a private 30-minute virtual conversation with a Silver Companion. Visits usually begin with a warm hello and a chance to catch up, move into whatever the conversation invites—stories, memories, books, music, travel, family, hobbies, or the events of the week—and close by looking ahead to the next visit. Nothing is scripted, and the conversation follows the person's interests.

Question 2

Who are Silver Companions™ visits for?

Accepted Answer

Visits are designed for older adults who enjoy good conversation and the company of an engaging, familiar person. Some clients arrange visits for themselves; many are arranged by adult children or other family members who would like their loved one to have another consistent, welcome relationship in their week.

Question 3

How long is each visit?

Accepted Answer

The signature Silver Visit is 30 minutes. The introductory conversation is 20 minutes and is complimentary.

Question 4

How do virtual visits work?

Accepted Answer

Visits take place by video from wherever the client is comfortable—usually a favorite chair at home—using a tablet, laptop, or phone. We send a simple link before each visit, and we're glad to walk through the steps together beforehand so the first visit feels easy.

Question 5

Does my parent need any special technology or video software?

Accepted Answer

No. Video visits take place directly through the Silver Companions™ client portal on our website—there is nothing to install, and telephone visits are always available for clients who prefer audio only. We keep the process as simple as possible and are happy to practice ahead of time. If a family member would like to help with the first connection, that's welcome too.

Question 6

Can I purchase visits for my parent or another loved one?

Accepted Answer

Yes. Many of our clients' visits are arranged and paid for by a family member. You can schedule the complimentary introduction on their behalf and take part in that first conversation if it would help.

Question 7

Will we have the same companion each time?

Accepted Answer

Whenever possible, yes. Continuity is central to the service, so we work to pair each client with the same Silver Companion so conversations can continue rather than start over.

Question 8

Can family members receive updates?

Accepted Answer

With the client's permission, a family member who arranges visits may receive an optional brief Family Connection Update after a visit—a warm, general note about how the conversation went.

Question 9

What information is shared with family members?

Accepted Answer

Updates are general in nature, such as topics enjoyed and how engaged the conversation felt. Private conversation details are not routinely reported to family members. We respect the privacy and dignity of every client.

Question 10

Is Silver Companions™ a healthcare or home-care service?

Accepted Answer

No. Silver Companions™ is a non-medical companionship service. We do not provide medical care, mental-health treatment, personal care, medication management, emergency monitoring, or supervision.

Question 11

What if my loved one needs medical or emergency assistance?

Accepted Answer

Silver Companions™ is not an emergency or monitoring service. For medical needs, please contact a healthcare provider, and in an emergency contact the appropriate emergency services in your location.

Question 12

Can we stop visits at any time?

Accepted Answer

Yes. There is no long-term contract. You may pause, change your rhythm, or stop visits whenever you wish.

Question 13

What happens during the complimentary introduction?

Accepted Answer

It's a relaxed 20-minute conversation. We learn a little about the person, answer any questions, explain how visits work, and see whether the connection feels right. There is no obligation to continue.

Questions families often ask.

Questions families often ask.

Let's start with a conversation.